Choose a link below to see questions in that category.
- Ordering Total Gym
- 30-Day Trial Offer Questions
- Assembly & Other Questions
- Payment Information & Options
- Shipping & Handling
- Warranty & Returns Policy
Ordering Total GymBack to top.
30-Day Trial Offer Questions
- Q. How does the 30-Day/Trial offer work?
- A. Our Risk Free Trial offer lets you try the Total Gym in your home for 30 days with a single payment of just $1.00/$24.95/$49.95 (offer dependant). If you decide to keep the Total Gym, you'll be billed additional payments.
- Q. When does the trial period begin? The trial period begins on the day that you receive your Total Gym.
Assembly & Other Questions
- Q. Do I need to assemble the Total Gym?
- A. No. The Total Gym arrives fully assembled and sets up in minutes.
- Q. What is included with the Total Gym?
- A. Your Total Gym is shipped with extras not available through retail stores. See the products page for details on each model.
- Q. What type of workout will I get with the Total Gym?
- A. You'll get a real workout with real results, just like you would in a gym. The Total Gym uses Resistance Training, which is recommended by experts and used by athletes across a wide range of sports. Resistance training builds, strengthens and tones your muscles. Because of its unique design, Total Gym can also be used to help boost your cardio endurance.
Payment Information & Options
- Q. How do I know it's safe to use my credit card on my mobile device?
- A. All credit card information is secure. When our order form asks you to enter sensitive information (such as credit card number), that information is protected with the best security and encryption technology in the industry.
- Q. When will my credit card be billed?
- A. Your credit card will be billed when your order ships. If you selected the 30 Day Trial Payment Plan, the remaining payments will be charged each month to the credit card you've provided, beginning 30 days after the first charge and every 30 days thereafter until the completion of your payment plan. If you so desire, you can always pay-off your remaining payments early with no penalty by contacting customer service.
- Q. Do you accept debit cards?
- A. Yes, we accept all credit or debit cards containing either the Visa, MasterCard, Discover or American Express logo.
- Q. Can I pay-off my Gym early?
- A. Yes, you can always pay-off your Gym payment plan early with no penalty by contacting customer service.
Shipping & Handling
- Q. What is the shipping & handling charge?
- A. Your Total Gym purchase includes FREE shipping.
- Q. How much does the Total Gym weigh in the shipping box?
- A. The Total Gym in its shipping carton weighs 96 lbs.
- Q. How long will it take to receive my Total Gym and how will it ship?
- A. Your Total Gym will deliver in 2 to 3 weeks with Ground Shipping, or if you select RUSH Shipping it will deliver in 3 to 5 days. RUSH Shipping is not available in Canada, AK & HI.
- Q. What is RUSH Shipping?
- A. When choosing the RUSH Shipping Option, your order will ship the next business day via an expedited service. Total delivery time will be 3 to 5 days. When selecting to pay on a payment plan, the additional fees associated with the RUSH Shipping Option will be added to your first payment.
Warranty & Returns Policy
- Q. Is my Total Gym covered by a warranty?
- A. Yes. Every Total Gym is covered by a limited lifetime warranty, which means a lifetime warranty on the frame, and each model may have additional warranty on all moving parts (see products page for details).
- Q. What if I change my mind about keeping the Total Gym?
- A. If you are not 100% satisfied - for any reason - contact a Total Gym customer service representative at 1-800-501-4621 within 30 days and you can return your Total Gym for a full refund or credit (excluding shipping and handling upon return.)
- Q. If I would like to return my Gym within the 30 Day Trial Period, am I responsible for return shipping?
- A. In order to give you the opportunity to try the Total Gym, we ship the gym to your home free of charge. However, if you decide to return the gym, the return shipping costs are not covered and vary by carrier and location.
- Q. How much will the return shipping cost?
- A. Unfortunately, it is not possible to estimate, as return shipping costs vary by carrier and location.
- Q. What does my order confirmation mean?
- A. All orders are subject to credit card authorization as determined by the credit card processor. Your order placement and receipt of an order confirmation does not constitute final acceptance of an order. Certain information may be checked and confirmed prior to Total Gym Fitness, LLC accepting an order. Your order, or any portion thereof, may be declined by Total Gym even after your receipt of an order confirmation. We are unable to process any credit cards that have a bill to or ship to address outside the United States or Canada.
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